Policies

All events must end by 10:00 p.m.
All music must be turned down by 9:30 p.m.
The client is responsible for all damages incurred to the Serenity Oaks Ranch premises and or property by the host, his guests, independent contractors or other agents that are under the client's control.
Additional charges will be billed in case of any loss or damage caused to the bridal suites, reception areas, ceremony areas and any other Serenity Oaks Ranch property and charged to the credit card on file.
Due to lack of storage space all personal effects, floral arrangements, cake stands and all other event decoration must be removed from the premises immediately following your event.
One-day event insurance is required for a $1,000,000.00 General Liability policy for any accidents ordamages that may occur. Most homeowners insurance providers are able to issue this type of policy. The sooner you set this policy up, the lower the cost. If you do not have a homeowners policy, wedsafe can provide this service to you.
The client must be responsible for all guests and understand the release of all claims on Serenity Oaks Ranch , their employees and families.
Serenity Oaks Ranch is not responsible for acts of nature on the ranch during or subsequent to any event.
Serenity Oaks ranch is not responsible during or subsequent to any event, for lost items in any of the private suites or anywhere on the premises. Please assign a member of the party to keep track of your items.
Valet parking attendants will provide all parking. Self parking is not allowed on the ranch or any streets surrounding the ranch. Valet parking is included with all packages and there are NO exceptions to this policy.
Children under the age of 12 must be supervised at all times.
Decorations are allowed on the ranch and can be put up 2 hours prior to the event. The client is responsible for cleaning up ALL decorations brought in. Birdseed and Rice are absolutely NOT allowed. NO artificial petals are allowed anywhere on the ranch.
You may purchase additional hours for your event at the rate of $600.00 per hour. Please be advised that the additional time does not include DJ, wait staff or bar service. Those services would result in additional charges.
All bar service has to be provided by Bar Works, our licensed and insured beverage caterer. No outside alcohol of any kind may be brought on to Serenity Oaks Ranch property. If outside alcohol is brought on to the property, you will forfeit all of your refundable deposit.
Serenity Oaks Ranch reserves the right to close the bar at anytime and/or refuse service to anyone who may be, in the view of Serenity Oaks Ranch, intoxicated, unruly, or under 21 years of age.
The bar will be closed 15 minutes prior to the end of the event.
All food service must be provided by one of Serenity Oaks Ranch licensed and insured caterers on our approved list. Additional caterers must be pre-approved and insured.

Reservation Fee: A non-refundable securing fee of $1500.00 , along with a signed contract will secure the date, times and conditions of this agreement. The securing fee will be applied to the total contract amount. A payment of 50% is due 6 months prior to your event and your balance is due 15 days prior to the event. All payments are non-refundable.

Catering Deposit: A deposit is due once you choose your specific caterer for your date. A non-refundable $500.00 deposit will be due payable, to reserve that caterer for your date. This deposit will be applied to your total balance due. If you choose to change to another caterer, an additional $500.00 fee will be required for the new caterer.

Extensive Clean-up Deposit: A cleaning deposit of $1000.00 will be required when reservations are made. This deposit will be refunded in full so long as the facility is found to be in the same condition it was prior to the event. Any damage to the property will be the responsibility of the client. Any excessive clean-up will result in additional charges payable by the client. All candles need to be contained. Damage to anything, as a result of candles not being contained will be the responsibility of the client. Serenity Oaks Ranch is a smoke-free facility. There are several designated smoking areas where smoking receptacles are provided. The client is responsible for clean-up charges, if any cigar or cigarette butts are found anywhere besides the receptacles. At the beginning and end of every event, a count will be taken on all items used for table settings, decorations, etc. If there are any items missing, replacements charges are the responsibility of the client.

One-Day Event Insurance:  A minimum coverage of $1,000,000.00 General Liability, for any accidents or damages that may occur, is required to be purchased by client. The client is responsible for all damages on or to the ranch. Proof of this policy must be shown to Serenity Oaks Ranch, 15 days prior to the event.

Sales Tax & Service Charge: The current sales tax and a 20% service charge are additional. This service charge is subject to state sales tax. (CA State Board of Equalization Regulation no 1603)

Reservations: Serenity Oaks Ranch requires a guest minimum of 50 people Monday through Thursday, excluding holidays, 100 people on Friday or Sunday and 125 people on Saturday.  Guests minimums are based on adult prices. Children and vendors will not lower guest count minimum below those shown above. The number of guests attending must be confirmed 15 days prior to the event. This number will be a guarantee that may not be reduced after that day. In the event that your actual count does not meet the minimum guarantee, you will be charged for the minimum required. If the guest count is higher then the confirmed count, the client will be billed accordingly.

Reservations are accepted on a first come basis. The client must be responsible for the guests and sign and understand the release of all claims on Serenity Oaks Ranch.

Cancellation/Postponement: Deposits may be transferred to another newly scheduled event as long as Serenity Oaks Ranch is given at least 9 months advance notice prior to the change. You will have one year from the date you cancel or postpone to use your deposit. If you choose not to postpone, but cancel your event, you will lose 100% of all non-refundable deposits. Event cancellations made less then 9 months in advance will result in the forfeiture of all monies on account. In life many things arise that are unforeseen or unplanned events such as military deployment, acts of God or family illness. Many things can happen that make it necessary to cancel or postpone your event resulting in the forfeiture of some or all monies on account. To eliminate the worries of such an event, we suggest you purchase Wedding Cancellation insurance.

Inclement Weather: In the event of inclement weather, Serenity Oaks Ranch may decide to move your event to an alternate covered or indoor location to insure guest comfort and safety. All outdoor activities, including the horse drawn carriage, may be cancelled. You will be notified as soon as possible, if it is decided to make any changes to your planned event. Any added services due to last minute changes because of inclement weather, will result in additional charges. (Example: Tent rentals)

Pricing:  All pricing is subject to change without notice until date is booked. Once you have booked an event, Serenity Oaks Ranch will honor the package prices at the time of the booking.  Should you need to reschedule your date, you will be subject to pricing and policies in place at the time of the rescheduling.

Payments:  We accept cash, checks, Mastercard or Visa for payments made. If payments are not received within the 10 days of due date, the event will be cancelled and made available for re-booking. This does not apply to final counts and payments which are due no later then 15 days prior to your event and must be made by cash, credit card or money order. (If you choose to use a credit card, there will be a 3% processing fee added to your total.)

Wedding Rehearsals: A one hour rehearsal will be allowed during business hours. If that time is exceeded, there will be a facility charge of $250.00 per hour thereafter. Call to schedule your rehearsal 2 months prior to your wedding date in order to minimize any scheduling conflicts. Wedding rehearsals occur on the Wednesday or Thursday preceding the wedding. It is important that you and your wedding party arrive on time for your rehearsal. Failure to do so could result in the shortening or cancellation of your rehearsal due to other scheduled events..

Engagement Portraits: Engagement portrait sessions must be scheduled Monday thru Thursday during normal business hours.

Event Hours:  Events are 6 hours each and may be scheduled any time between 10:00 am and 10:00 pm. (With exception on holidays)

Privacy: In order to insure privacy for both the client and Serenity Oaks Ranch neighbors, we must insist that guests and clients do not leave the property except when it is time to leave the event. We cannot allow anyone to wander around the neighborhood. Please respect our neighbors at all times.

Security: Serenity Oaks Ranch will provide security for your event and reserves the right to ask any guest who acts in an unruly manner or refuses to follow Serenity Oaks Ranch policies, to leave the premises. Security is not present to police the event, but ensure client, guests and all staff are safe.

Noise Restrictions and Curfew: Due to County noise restrictions for all outdoor events, all events must end by 10:00 pm and DJ /Band will be asked to control their decibel level to a maximum of 80 decibels and bass must be turned down as low as possible. All amplified music must stop 15 minutes prior to the end of the event. All vendors must vacate the property no later then 1 hour after the conclusion of the event. All guests must vacate the property no later than 30 minutes after the conclusion of the event.

Maximum Capacities: Serenity Oaks Ranch can accommodate a group as large as 400 people. It is possible to accommodate larger groups, but please talk to management regarding this possibility.

Audio/Video Technical: If you choose to show a video montage, please check to see what is necessary to use our equipment. Please provide us with a copy of your video montage at least 15 days prior to your event, so it can be checked for compatibility with our video projection system.

Event Decor: We do not allow silly string, glitter, confetti, birdseed or rice on the premises. Serenity Oaks Ranch does not allow affixing anything to the walls, floors, ceiling or trees, with nails, tacks, staples, carpet tape or other materials. If you need to affix anything, please get pre-approved by Serenity Oaks Ranch management.

Paperwork: All paperwork should be turned in no later then 30 days prior to your wedding. This includes the music sheet, rehearsal itinerary, final menu selections and anything else you want done. We need your assigned seating chart no later then at your rehearsal. When addressing your invitations, we advise that you show the wedding start time a half-hour before the actual start time to insure that all of your guests arrive on time. This will assist in starting your ceremony on time.

Menu Choices: Should you choose a served meal with more than one entree selection, you will need to list your choices on your response cards and call in for the count for each item 15 days prior to your event.

Custom Packages: We do offer custom packages. You can either upgrade or down grade to get the exact event you envisioned for yourself. Pricing will be adjusted by the choices you make. Don't be afraid to ask.